Elevator Phone Monitoring


Fire life safety codes require that all elevator telephones be programed to a number that is answered 24-hour a day with the capability of identifying the call locations. Many State Elevator Inspectors test telephones annually and one common test is to push the elevator telephone callbutton and say nothing to see how the call is handled.

If the person answering the call hangs up without responding with the elevator location the building may fail the elevator inspection. The cost of elevator re-inspections vary from State to State however the typical re-inspection fee is $250.00 to $700.00. This can be a costly mistake and a improperly trained staff can significantly increase your liability exposure.

Autodial communication:
When the button on an elevator phone is pushed, the call is automatically dialed to a toll free 24-hour monitoring number.

Warranty on elevator phones:
Emergency phone equipment is expensive and a good monitoring service will warranty your elevator phones and replace if necessary regardless of the manufacture.


Caller identification:
The call centers computer system should instantly identifies the building’s elevator and location. All calls should also be audio recorded and stored including call time, call duration, and call activity information.

Back up systems:
Call center should have back up systems, should a computer fail. They should also have electrical back up generators located at the call center if a power failure should occur.


Elevator Phone Monitoring Recommendations
If your building does not have a building attendant (building employee, watchman, etc.) available 24 hours a day to answer emergency elevator phone calls we recommend you have your phone monitored by American Asset Protection. We offer the best value in emergency monitoring solution available and have been in the security and elevator phone monitoring
business for over twenty-three years and have the technical and interpersonal training to assist in emergency and non-emergency situations. We are the only elevator phone monitoring company with security and dispatch training and experience in the industry.